Legal

Website Terms of Use

Thanks for using Optimum Pay group – we’re happy you’re here.

Please take your time and read through the below Terms and Conditions carefully. When using our website, you must agree to all of the below terms, which we may change at any time.  In agreeing with these terms, you will be forming a legal agreement between you and Optimum Pay. If you do not agree to these terms, you must not use our site.

Before we start, please take the time to look over our Privacy Policy and Cookie Policy.

Information provided.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, some information may become out of date over time. The information may be changed at any time.  We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to.  Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.  We have no control over the contents of those sites or resources.

Using the material on our website.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may read, view, print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Nothing contained in this website should be construed as conferring any licence or right under any intellectual property (including patents, trademarks and copyright) of Optimum Pay Group Limited and its affiliates or any third party.

Use of unsolicited information.
Any content you upload to our site is deemed to be non-confidential and non-proprietary, and we shall have no obligation of any kind with respect to such information. We shall be free to use this information for any purpose we deem appropriate, including reproduction and publication, and may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including commercial purposes, without paying users for the right to do so.

Limitation of liability.
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Subject to the above paragraph, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

Which country's laws apply to any disputes?
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Cookies help us to remember your preferences.

Like most websites, we use cookies to track your visits to our website, which enables to personalise your visits and show you the most relevant communications and products.

What are cookies?
A cookie is a file containing a string of letters and numbers stored in your browser, which gives you a unique identity online. You can think of cookies like a stamp. Each time you visit our site, you’ll get a stamp which will tell us the pages you’ve visited, how long you’ve spent on the site and what you’ve done. This information allows us to distinguish you from other users on the site and provide personalised content and improve your experience on our site.

What do cookies contain?
Typically, cookies don’t contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users
returning to a website.

There are different types of cookies.

Essential Website Cookies
These cookies are necessary as ensure both our core website and security features are functioning correctly. Whilst you can block or delete these cookies in your settings, these cookies are essential to deliver our website without impacting its usability and functions.

Analytical Website Cookies
We use tools, such as Google Analytics, to collect statistical information that helps us to understand how effective our marketing campaigns are and provide insights into how to enhance your customer journey. This information could include things such as website visits, time spend on pages and links followed by users.

Targeting and Advertising Website Cookies
These cookies allow us to the recognise areas of our website you have interacted with and perform functions such as stopping the same ad from reappearing, selected ads based on your interested and ensuring our adverts are properly displayed. This is to ensure you have a more personalised experience on our website.

Third Party Cookies
We don’t use any third party cookies.

How to manage your cookies

It’s within your rights to decide how you want to handle cookies on any website you visit.

Rejecting cookies
You can choose whether to accept or reject cookies and can update your preferences at any time in your browser. If you choose to reject cookies, you can still use our website, but some areas may not function correctly and may be restricted.

Changing your preferences varies from browser to browser:

1. in Internet Explorer, you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
2. in Firefox, you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
3. in Chrome, you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Deleting Cookies
You can delete cookies already stored on your computer by heading to your browser and following the steps below:

1. in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
2. in Firefox, you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
3. in Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

Our Details

1. This website is owned and operated by Optimum Pay Group Limited.
2. We are registered in England and Wales under registration number 11864097, and our registered office is at Gasworth House, Crewe Business Park, First Floor, Crewe, Cheshire, England, CW1 6XB.
3. Our principal place of business is at Gasworth House, Crewe Business Park, First Floor, Crewe, Cheshire, England, CW1 6XB.
4. You can contact us by writing to the business address given above, by using our website contact form, by email to payroll@optimumpaygroup.com or by telephone on +44 (0)20 3962 4212.

Legal statement
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Privacy policy.

At Optimum Pay Group, we’re serious about protecting your data. The below policy explains how we collect and use your personal information, your rights and who we are.

Please take your time to read through it thoroughly. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collecting your data.
When you visit our website and use our services, we may collect, store and use the following kinds of personal information:

• Device information and usage data: this could include you IP address, your browser, geographical location, operation system, page views and navigation paths.
• Contact information: information that you provide to us when registering with our website or subscribing to marketing communications (such as name, email, job title, company).
• Professional information: any information you enter when completing forms on our website, such as job title, industry, company name, company size.
• Transaction information: relating to any purchases you make of our goods or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
• Additional information: includes anything posted to our website for publication on the internet (including your user name, and the content of your posts); information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication); and any other personal information that you choose to send to us.
• To note: before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using your data.
There are many ways in which we can use your personal information in connection with any events, sales and marketing activities.

• To provide, operate, maintain and optimise the Optimum Pay Group website.
• To keep our website secure and prevent fraud.
• To send you goods purchased through our website.
• To send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology email notifications. This may include, newsletters, product recommendations, telemarketing calls, SMS, and push notifications.
• To send statements, invoices and payment reminders to you, and collect payments from you.
• To provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
• To deal with enquiries and complaints made by you relating to our website;
• To verify compliance with the terms and conditions governing the use of our website
• If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
• Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.
• We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

Disclosing personal information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, or member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy:

• to the extent that we are required to do so by law;
• to act as “data processors” on our behalf in order to provide you with our services. These functions include direct marketing, administration, customer care, website hosting and the re-organisation/structuring/sale of our business.
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
• to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
• Except as provided in this policy, we will not provide your personal information to third parties.
• We will not sell your information.

We would like to pass your contact information (name, address and email address) to our sister companies (Trinity Create Ltd, Optimum Pay Group Ltd and White Lion Cheshire Ltd). They would like to use that information to send information to you about carefully selected products and services which we think may be of interest to you. You will be given the opportunity to opt in to having your information shared in this way for marketing purpose when we collect that information from you.

International data transfers.
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. These countries may include those which do not have data protection laws equivalent to those in force in the European Economic Area: United States of America, Russia, Japan, China and India.

Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to the transfers of personal information outlined above.

Retaining personal information.
This section outlines our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

• Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
• We may keep documents (including electronic documents) containing personal data:
• to the extent that we are required to do so by law;
• if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of Your Personal Information

• We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
• We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
• All electronic financial transactions entered into through our website will be protected by encryption technology.
• You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments

• We may update this policy from time to time by publishing a new version on our website.
• You should check this page occasionally to ensure you are happy with any changes to this policy.
• We may notify you of changes to this policy by email.

Your Rights

• You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
• You may instruct us at any time not to process your personal information for marketing purposes.
• In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third Party Websites.
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating Information.
Please let us know if the personal information that we hold about you needs to be corrected or updated.

Cookies.
Our website uses cookies.  Please refer to our Cookie Policy for further information.

Our details.
This website is owned and operated by Optimum Pay Group Limited. We are registered in England and Wales under registration number 11864097, and our registered office is at Gawsworth House, Crewe Business Park, First Floor, Crewe, Cheshire, England, CW1 6XB.

You can contact us by writing to the business address given above, by using our website contact form, by email to marketing@optimumpaygroup.com or by telephone on +44 (0)20 3962 4212.

EQUALITY & DIVERSITY POLICY

Purpose
This below policy sets out Optimum Pay Group’s approach to equality and diversity.  We are committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work. 

Our aim is to be an inclusive organisation, committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees, and to pro-actively tackling and eliminating discrimination.

Equality and Diversity at Optimum Pay Group
We consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups both in employment, and to goods and services.

We consider diversity to mean celebrating difference and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this everyone can feel valued for their contributions which is beneficial not only for the individual but for the Company too.

We acknowledge that equality and diversity are not inter-changeable but inter-dependent. There can be no equality of opportunity if difference is not valued and harnessed.

Our commitment to this policy.
Every employee is entitled to a working environment that promotes dignity, equality and respect for all. The Company will not tolerate any acts of unlawful or unfair discrimination (including harassment) committed against an employee, contractor, job applicant or visitor because of a protected characteristic:  sex; gender reassignment; marriage and civil partnership; pregnancy and maternity;  race (including ethnic origin, colour, nationality and national origin); disability; sexual orientation; religion and or belief; age.

Recruitment.
All of our employees are selected based on their aptitude and ability. Where possible, we will capture applicants’ diversity demographics as part of its recruitment processes to promote the elimination of unlawful discrimination. 

Training.
Our employees undergo training and development activities from time to time, to encourage the promotion of the principles of this policy.

Promotion
All promotion decisions are made on basis of merit and are not influenced by any of the protected characteristics listed above. Where appropriate, steps will be taken to identify and remove unnecessary or unjustifiable barriers to promotion. 

During Employment
The benefits, terms and conditions of employment and facilities available to Optimum Pay Group employees are reviewed on a regular basis to ensure that access is not restricted by unlawful means and to provide appropriate conditions to meet the special needs of disadvantaged or under-represented groups.